At SmartBuildX, we are committed to delivering your orders safely, securely, and on time. Please read this Shipping Policy carefully before placing an order.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Custom or made-to-order products may take longer to process; estimated timelines will be provided on the product page.
- You will receive an order confirmation email once your order is successfully placed.
2. Shipping Methods
We ship products using trusted courier services to ensure safe and timely delivery. Available shipping methods may include:
- Standard courier services
- Express delivery options (where available)
Shipping costs and delivery options are calculated during checkout based on your location and order weight/size.
3. Shipping Timeline
- Standard shipping: 3–10 business days (domestic, India)
- International shipping: 7–21 business days depending on customs clearance and destination
Note: These are estimated delivery times and may vary due to factors outside our control, including courier delays, customs processing, or natural events.
4. Order Tracking
- Once your order is dispatched, you will receive a tracking number via email.
- You can use this number to monitor your shipment on the courier’s website.
5. Shipping Address
- Customers are responsible for providing a correct and complete shipping address.
- SmartBuildX is not responsible for delays, lost, or undelivered shipments due to incorrect or incomplete addresses.
- Please double-check your address before placing an order.
6. Customs & Import Duties (International Orders)
- International shipments may be subject to customs duties, import taxes, or fees depending on your country’s regulations.
- These charges are the responsibility of the customer.
- SmartBuildX is not liable for any customs delays or additional charges.
7. Lost or Damaged Shipments
- If a shipment is lost or damaged during transit, please contact us immediately with your Order ID and photos (if damaged).
- We will work with the courier to resolve the issue and arrange a replacement or refund if applicable.
8. Contact Us
For any questions regarding shipping, delivery, or tracking, please reach out!
9. Policy Acceptance
By placing an order on our website, you agree to the terms outlined in this Shipping Policy.