{"id":328,"date":"2025-08-04T06:17:19","date_gmt":"2025-08-04T11:47:19","guid":{"rendered":"https:\/\/smartbuildx.com\/?page_id=328"},"modified":"2025-12-13T08:15:32","modified_gmt":"2025-12-13T13:45:32","slug":"refund-return-prefund-return-policy-warrantyolicy-warranty","status":"publish","type":"page","link":"https:\/\/smartbuildx.com\/?page_id=328","title":{"rendered":"Refund &amp; Return Policy"},"content":{"rendered":"\n<p>Thank you for choosing our products. We design and manufacture professional-grade hardware for makers, educators, and developers. All products are factory manufactured, tested, and quality-checked before dispatch. Please read this policy carefully before placing an order.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">1. No Returns on Used or Altered Products<\/h3>\n\n\n\n<p>Due to the nature of electronic hardware, <strong>returns are not accepted<\/strong> for products that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Have been <strong>used, soldered, programmed, or modified<\/strong><\/li>\n\n\n\n<li>Show signs of <strong>physical damage or misuse<\/strong><\/li>\n\n\n\n<li>Have been connected to <strong>incorrect voltage or wiring<\/strong><\/li>\n\n\n\n<li>Are missing original packaging or accessories<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">2. DOA (Dead on Arrival) &amp; Manufacturing Defects<\/h3>\n\n\n\n<p>If you receive a product that is <strong>Dead on Arrival (DOA)<\/strong> or has a <strong>manufacturing defect<\/strong>, please notify us <strong>within 48 hours of delivery<\/strong>.<\/p>\n\n\n\n<p>To process the request:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Provide the <strong>Order ID<\/strong><\/li>\n\n\n\n<li>Share <strong>clear photos or videos<\/strong> showing the issue<\/li>\n\n\n\n<li>Keep the product in <strong>original condition<\/strong><\/li>\n<\/ul>\n\n\n\n<p>After verification, we will offer:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Replacement<\/strong>, or<\/li>\n\n\n\n<li><strong>Refund<\/strong> (at our discretion)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">3. No Refund for Compatibility or Skill-Related Issues<\/h3>\n\n\n\n<p>Refunds or returns will <strong>not<\/strong> be provided for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lack of technical knowledge<\/li>\n\n\n\n<li>Incorrect connections or code<\/li>\n\n\n\n<li>Compatibility issues with third-party hardware\/software<\/li>\n\n\n\n<li>Incorrect selection of product for a specific application<\/li>\n<\/ul>\n\n\n\n<p>Customers are expected to review product documentation before purchase.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">4. Refund Policy<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Refunds are issued <strong>only for approved DOA or defect cases<\/strong><\/li>\n\n\n\n<li>Refunds are processed to the <strong>original payment method<\/strong><\/li>\n\n\n\n<li>Shipping charges are <strong>non-refundable<\/strong><\/li>\n\n\n\n<li>Refund processing time: <strong>5\u201310 business days<\/strong> after approval<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">5. Replacement Policy<\/h3>\n\n\n\n<p>In approved cases, we may:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Replace the defective unit with a <strong>new or tested replacement<\/strong><\/li>\n\n\n\n<li>Offer <strong>store credit<\/strong> instead of a refund<\/li>\n<\/ul>\n\n\n\n<p>Replacement decisions are final.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">6. Order Cancellation<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orders can be cancelled <strong>only before dispatch<\/strong><\/li>\n\n\n\n<li>Once shipped, <strong>cancellation is not permitted<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">7. Warranty Disclaimer<\/h3>\n\n\n\n<p>Unless explicitly stated on the product page:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Products are provided <strong>without extended warranty<\/strong><\/li>\n\n\n\n<li>Warranty does not cover misuse, accidents, or external damage<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">8. Limitation of Liability<\/h3>\n\n\n\n<p>We are not liable for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Any indirect or consequential loss<\/li>\n\n\n\n<li>Damage to connected equipment<\/li>\n\n\n\n<li>Project failure or development delays<\/li>\n<\/ul>\n\n\n\n<p>Maximum liability is limited to the <strong>product purchase value<\/strong>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">9. Contact for Support<\/h3>\n\n\n\n<p>For return or defect requests, contact us with:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order ID<\/li>\n\n\n\n<li>Product name<\/li>\n\n\n\n<li>Clear issue description<\/li>\n\n\n\n<li>Supporting images or videos<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">10. Policy Acceptance<\/h3>\n\n\n\n<p>By placing an order on our website, you agree to this <strong>Return &amp; Refund Policy<\/strong>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Thank you for choosing our products. We design and manufacture professional-grade hardware for makers, educators, and developers. All products are [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-328","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/smartbuildx.com\/index.php?rest_route=\/wp\/v2\/pages\/328","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/smartbuildx.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/smartbuildx.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/smartbuildx.com\/index.php?rest_route=\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/smartbuildx.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=328"}],"version-history":[{"count":5,"href":"https:\/\/smartbuildx.com\/index.php?rest_route=\/wp\/v2\/pages\/328\/revisions"}],"predecessor-version":[{"id":793,"href":"https:\/\/smartbuildx.com\/index.php?rest_route=\/wp\/v2\/pages\/328\/revisions\/793"}],"wp:attachment":[{"href":"https:\/\/smartbuildx.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}